Excerpt
Ghana Post Company Limited stands as a testament to the nation’s commitment to efficient communication and service delivery. From its historical roots to its modern-day achievements, Ghana Post has continually evolved to meet the changing needs of its clientele.
Historical Background
Established in 1854, Ghana Post began as the Post and Telecommunications Department under colonial administration. In 1974, it transformed into a corporation via the NRC Decree 311. The telecommunications division separated in 1993, leading to the formation of the Ghana Postal Services Corporation under Act 505 of 1995. By July 1999, it transitioned into a limited liability company, aligning with the Statutory Corporations (Conversion to Companies) Act 1993, Act 461, thus becoming Ghana Post Company Limited.
Mandate
Ghana Post is mandated to provide prompt, efficient, reliable, and secure communication and financial services to both domestic and international customers for profit. As the nation’s designated operator, it boasts a network of 360 post offices nationwide, offering courier, financial services (including remittances and post assurance), and traditional mail services.
Organizational Structure and Leadership
The company operates under a seven-member Board of Directors, comprising:
- George Afedzi Hayford (Chairman)
- Bice Osei Kuffour (Managing Director)
- Yiadom Boakye Kessie (Member)
- Abena Durowaa Mensah (Member)
- Frederick Akuffo-Gyimah (Member)
- Alfred Nii-Nortey Nortey (Member)
- Michael Omari Wadie (Member)
The Managing Director, currently Bice Osei Kuffour, leads the company’s operations.
Recruitment Process
Ghana Post’s recruitment process is designed to attract qualified individuals committed to upholding the company’s standards of excellence. While specific recruitment procedures are not detailed in the available sources, the company emphasizes professionalism and integrity in its hiring practices.
Collaborative Units
Ghana Post collaborates with various governmental and private entities to enhance service delivery. Notably, it works closely with the Ministry of Communications and Digitalisation to implement innovative solutions like the Ghana Post Digital Addressing System, which assigns unique digital addresses to every location in the country, revolutionizing mail delivery.
Constitutional Reforms
The significant constitutional reform occurred in 1995 when the Ghana Postal Services Corporation was established under Act 505, separating it from Ghana Telecom. This move aimed to enable the corporation to operate on sound commercial lines and be self-supporting. In 1999, its conversion to a limited liability company further positioned it to compete effectively in a liberalized environment.
Achievements
Over the years, Ghana Post has garnered several accolades, including:
- Best EMS Call Centre 2017 by the Universal Postal Union in Switzerland.
- Best Customer Care Award 2018 by the Universal Postal Union.
- Public Sector Campaign of the Year 2018 by Marketing World Awards.
- CIMG President Special Awards 2018.
- Most Reliable and Fastest Courier Company in West Africa 2019 by Pillars Modern Ghana Awards.
- Excellence in Innovation and Technology 2019 by Ghana Shippers Awards.
- Outstanding Contribution to the Shipping Industry 2019 by Ghana Shippers Awards.
In 2020, the Universal Postal Union ranked Ghana Post as the 57th best postal administration globally and the first in Africa. The same year, among EMS cooperative members, Ghana Post was ranked 36th out of 192 globally.
Innovations and Digital Transformation
Embracing digital transformation, Ghana Post introduced the Ghana Post Digital Addressing System, providing every location in Ghana with a unique digital address. This innovation has significantly improved delivery accuracy and efficiency. Additionally, the implementation of the Enterprise Postal System (EPS) and International Postal System (IPS) has automated processes, enabling real-time tracking of parcels and enhancing customer transparency.
References
- https://en.wikipedia.org/wiki/Ghana_Post
- https://www.ghanapost.com.gh/about
- https://citinewsroom.com/2024/10/ghana-post-a-journey-of-transformation-and-service-bice-osei-kuffour-writes/
- https://www.theghanareport.com/ghana-post-a-journey-of-transformation-and-service/
- https://siga.gov.gh/sector/ghana-post-company-limited/
- https://www.ghanapost.com.gh/worldpostday2024
- https://moc.gov.gh/ghana-post/
- https://www.businessghana.com/site/directory/postal-services-/427181/Ghana%20Post%20Company%20Limited
- https://ir.knust.edu.gh/items/a0bd0182-68a5-4e58-b93a-ea31120cb2dd/full